Frequently Asked Questions
UPSBhai.com
What is UPSBhai.com and what products do you specialize in?
UPSBhai.com is your trusted online partner for all power backup solutions. We specialize in selling high-quality car batteries, inverter batteries, home UPS/inverter systems, and complete power combos. We aim to provide genuine products from top brands delivered directly to your doorstep.
Why should I choose UPSBhai over a local shop?
We offer the convenience of online ordering with competitive pricing, transparent exchange offers, and genuine manufacturer warranties. Unlike some local vendors, we ensure stock freshness and provide professional installation services, saving you the hassle of hauling heavy batteries yourself.
UPSBhai.com is your trusted online partner for all power backup solutions. We specialize in selling high-quality car batteries, inverter batteries, home UPS/inverter systems, and complete power combos. We aim to provide genuine products from top brands delivered directly to your doorstep.
Why should I choose UPSBhai over a local shop?
We offer the convenience of online ordering with competitive pricing, transparent exchange offers, and genuine manufacturer warranties. Unlike some local vendors, we ensure stock freshness and provide professional installation services, saving you the hassle of hauling heavy batteries yourself.
Service & Installation
Do you provide installation services for the batteries I purchase?
Yes, we provide professional installation services. For most locations, our technician will deliver the battery and install it for you at no extra cost.
Please Note: Your UPS/Inverter connection point must be ready beforehand, as our standard service does not include electrical wiring. If you specifically require wiring assistance, please confirm with us in advance so we can arrange accordingly.
What kind of after-sales support does UPSBhai provide?
We stand by our customers even after the sale. If you face technical issues, we help facilitate the warranty process with the manufacturer. For minor troubleshooting regarding inverter settings or battery maintenance, our support team is available via phone or WhatsApp.
Yes, we provide professional installation services. For most locations, our technician will deliver the battery and install it for you at no extra cost.
Please Note: Your UPS/Inverter connection point must be ready beforehand, as our standard service does not include electrical wiring. If you specifically require wiring assistance, please confirm with us in advance so we can arrange accordingly.
What kind of after-sales support does UPSBhai provide?
We stand by our customers even after the sale. If you face technical issues, we help facilitate the warranty process with the manufacturer. For minor troubleshooting regarding inverter settings or battery maintenance, our support team is available via phone or WhatsApp.
Delivery
How long will it take for my order to arrive?
We strive for speed. For most metro cities, we offer same-day or next-day delivery if the order is placed before 2:00 PM. For other locations, standard delivery typically takes 2–4 business days.
Is there a delivery charge for heavy items like batteries?
We offer free delivery on almost all battery and inverter orders. Since batteries are heavy and hazardous goods, we use specialized logistics partners to ensure they reach you safely without hidden shipping costs.
We strive for speed. For most metro cities, we offer same-day or next-day delivery if the order is placed before 2:00 PM. For other locations, standard delivery typically takes 2–4 business days.
Is there a delivery charge for heavy items like batteries?
We offer free delivery on almost all battery and inverter orders. Since batteries are heavy and hazardous goods, we use specialized logistics partners to ensure they reach you safely without hidden shipping costs.
Damaged Product on Delivery
What should I do if my battery arrives leaking or physically damaged?
Please inspect the product immediately upon delivery while the delivery agent is present. If you notice leakage or cracks, refuse the delivery and contact us immediately. We will dispatch a replacement unit instantly at no cost to you.
Do I need to provide proof if I discover damage after opening the box?
Yes. If damage is found after the agent has left, you must report it within 24 hours. Please take clear photos or a video of the damaged product and the packaging, and send it to our support WhatsApp/Email. We will verify the evidence and arrange a replacement.
Please inspect the product immediately upon delivery while the delivery agent is present. If you notice leakage or cracks, refuse the delivery and contact us immediately. We will dispatch a replacement unit instantly at no cost to you.
Do I need to provide proof if I discover damage after opening the box?
Yes. If damage is found after the agent has left, you must report it within 24 hours. Please take clear photos or a video of the damaged product and the packaging, and send it to our support WhatsApp/Email. We will verify the evidence and arrange a replacement.
Car Batteries
How do I find the correct battery for my specific car model?
You can use our "Battery Finder" tool on the homepage. Simply select your Car Manufacturer, Model, and Fuel Type (Petrol/Diesel/CNG). Our system will show you the exact OEM-recommended battery specifications.
Does the car battery come with a warranty card?
Absolutely. Every car battery sold on UPSBhai.com comes with a genuine manufacturer warranty. In most cases, the warranty is paperless and registered via the serial number, but if a physical card is provided by the brand, we will stamp and deliver it with the unit.
You can use our "Battery Finder" tool on the homepage. Simply select your Car Manufacturer, Model, and Fuel Type (Petrol/Diesel/CNG). Our system will show you the exact OEM-recommended battery specifications.
Does the car battery come with a warranty card?
Absolutely. Every car battery sold on UPSBhai.com comes with a genuine manufacturer warranty. In most cases, the warranty is paperless and registered via the serial number, but if a physical card is provided by the brand, we will stamp and deliver it with the unit.
Inverter Batteries
What is the difference between a Flat Plate and a Tubular battery?
Flat Plate batteries are good for areas with infrequent power cuts and charge faster. Tubular batteries (which we highly recommend) are more durable, have a longer life, and are better suited for areas with long and frequent power cuts.
How do I maintain my inverter battery purchased from you?
Tubular batteries require occasional water top-ups. You should check the water level indicators every 2–3 months. Use only distilled water for top-ups. Never use tap water or acid, as this will damage the battery and void the warranty.
Flat Plate batteries are good for areas with infrequent power cuts and charge faster. Tubular batteries (which we highly recommend) are more durable, have a longer life, and are better suited for areas with long and frequent power cuts.
How do I maintain my inverter battery purchased from you?
Tubular batteries require occasional water top-ups. You should check the water level indicators every 2–3 months. Use only distilled water for top-ups. Never use tap water or acid, as this will damage the battery and void the warranty.
Inverter Battery Combo
What are the benefits of buying a Combo (Inverter + Battery)?
Buying a combo ensures 100% technical compatibility between the inverter machine and the battery capacity. Additionally, combos on UPSBhai are often priced lower than buying the two units separately, saving you money.
Will the inverter and battery be delivered together?
Yes, we aim to deliver both units simultaneously so that installation can be completed in one go. In rare cases where they ship from different warehouses, we will notify you, but our technician will wait until both arrive to perform the installation.
Buying a combo ensures 100% technical compatibility between the inverter machine and the battery capacity. Additionally, combos on UPSBhai are often priced lower than buying the two units separately, saving you money.
Will the inverter and battery be delivered together?
Yes, we aim to deliver both units simultaneously so that installation can be completed in one go. In rare cases where they ship from different warehouses, we will notify you, but our technician will wait until both arrive to perform the installation.
Exchange Offer
How is the exchange value of my old battery calculated?
The exchange value is calculated based on the Ah (Ampere-Hour) rating of your old battery.
When you select “With Exchange” while placing the order, a fixed exchange amount is deducted upfront from your bill, depending on the battery capacity you are replacing.
Can I exchange a battery of a different brand?
Yes, absolutely. We accept old batteries of any brand such as Exide, Amaron, Luminous, or others, as long as the battery belongs to the same category.
For example, an old inverter battery can be exchanged for a new inverter battery, but car batteries cannot be exchanged for inverter batteries.
Do I need to hand over the old battery at the time of delivery?
Yes. The old battery must be handed over during delivery or installation to avail the exchange benefit. If the old battery is not available, the exchange discount may be reversed.
The exchange value is calculated based on the Ah (Ampere-Hour) rating of your old battery.
When you select “With Exchange” while placing the order, a fixed exchange amount is deducted upfront from your bill, depending on the battery capacity you are replacing.
Can I exchange a battery of a different brand?
Yes, absolutely. We accept old batteries of any brand such as Exide, Amaron, Luminous, or others, as long as the battery belongs to the same category.
For example, an old inverter battery can be exchanged for a new inverter battery, but car batteries cannot be exchanged for inverter batteries.
Do I need to hand over the old battery at the time of delivery?
Yes. The old battery must be handed over during delivery or installation to avail the exchange benefit. If the old battery is not available, the exchange discount may be reversed.
